Refund & Cancellation Policy

At SpeakStrong Studio, we value your time and ours. The following policy helps ensure appointments are managed fairly and efficiently for all clients.

Payment

All coaching sessions must be paid for in advance or on the day of the scheduled session.

Payment may be made by:

• Cash

• Card

• Electronic Funds Transfer (EFT)

Rescheduling

Appointments may be rescheduled without penalty by providing at least 48 hours’ notice before the scheduled session.

Cancellations

Cancellations made with less than 24 hours’ notice will be charged in full.

If the client has purchased a coaching package, the cancelled session will be deducted from the remaining sessions.

No-Shows

If a client does not attend a scheduled appointment without prior notice, the session will be considered a “no-show.”

The full session fee will apply and the session will be forfeited.

Late Arrivals

Late arrival may result in a shorter coaching session. The full session fee will still apply.

Coach Cancellations

If SpeakStrong Studio needs to cancel or reschedule a session, as much notice as possible will be provided.

The session will be rescheduled at a mutually convenient time at no additional cost.

Refunds

Should either party terminate an ongoing coaching agreement, any prepaid sessions that have not yet been delivered may be refunded on a pro-rata basis, less a 10% administration fee where applicable.